FAQ's

Frequently asked questions

What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. We stand behind every product we carry, completely and without hesitation. If for any reason you are not fully satisfied with your purchase, we will refund you 100%, no questions asked, within 30 days of delivery.

Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase. The webpage will also clearly state the specifics of "final sale."

When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. Check out our Our Journey page for more information.

How much does shipping cost?
All orders ship directly from our Brooklyn warehouse. Fast, local, and in your hands before you know it. Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Can I pre-order an item that's no longer available?
Anything unavailable can be pre-ordered, and one of our team members will reach out personally with timelines, details, and next steps as soon as your order is placed.